About Us

Rise Estate Agents are fully endorsed by the SAFE AGENT Scheme. Membership of this scheme ensures tenants and landlords that we protect landlord and tenant money through a Client Money Protection Scheme. In order to hold A Client Money Protection policy we adhere to strict guidelines for managing client money including regular reconciliation and an annual independent audit of all of our client bank accounts.

Voluntary membership of NALS means Rise meet defined standards of customer service, is part of a Client Money Protection Scheme and has a customer complaints procedure offering independent redress. Our business transactions are independently monitored and audited by the NALS scheme. We have been a member of NALS since our inception in 2007.

Rise have been a member of The Property Ombudsman scheme since inception in 2007 before membership of a redress scheme for letting agents was legislated. TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

Year after year Rise is voted the top-rated agent in Durham on the UK's largest review website for the property industry. This is a testament of how hard our team works to make the experience of selling with Rise as smooth as possible. We provide expert advice, maximum marketing, and helpful guidance through the whole process.

We are an independent company with offices in Durham and Crook. We have in-depth local knowledge of the areas that we work in as well as vast experience in selling houses. Our staff are passionate about our local area and are all able to talk confidently to potential buyers about your property and its location. This generates more viewings and a quicker sale for a higher price.

When you engage us to sell your property it will be visible to as many people as possible within 24 hours. We advertise on all the major portals, including Rightmove and Zoopla, and we use social media extensively. We also have prominent high-street shop-windows in Durham and Crook.

When you engage us to sell your property it will be visible to as many people as possible within 24 hours. We advertise on all the major portals, including Rightmove and Zoopla, and we use social media extensively. We also have prominent high-street shop-windows in Durham and Crook.

We will aim to get to know you so we can provide for all your property needs. Our primary focus is to sell your home as quickly as possible for the right price, but we will also guide you through the whole process of selling, moving and achieving your goals. We offer mortgage advice, property sourcing, insurance advice, and conveyancing. We also provide property maintenance and cosmetic upgrades to either maximise your sale value or improve your new property. Rise can save you time and money whatever your needs may be.

At Rise we are all passionate about customer service. We take pride in the fact you have chosen us to help you with such an important transaction. We want to reward your choice by providing the best service possible. Our reviews and feedback demonstrate our consistently very high level of customer satisfaction.

We have wide experience and expertise in all kinds of property, from luxury period properties to small terraces in need of refurbishment. We work hard to tailor our service to suit the type of property, the area, and your situation. We offer expert help at all levels, from property auctions to bespoke marketing solutions, all delivered with the same high level of service.

We have invested heavily in technology to make your journey as convenient and simple as possible. We have an innovative online platform called My Property File which gives you 24/7 access to information about the marketing, viewings, offers and the sales progression process from the moment the property is listed with us to the point of completion. This saves you time and reduces the amount of calls you need to make as the information is with you whenever you want to see it.