Trust in Us

Trust in us

At rise we have always have based our business on honesty, transparency and great customer service.  These values will be evident from the first contact and run throughout the business.  We advertise properties on the leading portals including Rightmove, Zoopla and Primlocation and we are a registered “transparent agent ” on the Uk’s leading estate agent review site Allagents on which our reviews speak for themselves.

On top of this we are proud members of the following schemes which give tenants, buyers sellers and landlords peace of mind that your money and assets are in good hands

Safe Agent – Rise Estate Agents are fully endorsed by the SAFE AGENT Scheme.  Membership of this scheme ensures tenants and landlords that we protect landlord and tenant money through a Client Money Protection Scheme. In order to hold A Client Money Protection policy we adhere to strict guidelines for managing client money including regular reconciliation and an annual independent audit of all of our client bank accounts.

The National Approved Lettings Scheme (NALS) – Voluntary membership of NALS means Rise meet defined standards of customer service, is part of a Client Money Protection Scheme and has a customer complaints procedure offering independent redress. Our business transactions are independently monitored and audited by the NALS scheme. We have been a member of NALS since our inception in 2007.

Property Ombudsman (TPO) – Rise have been a member of The Property Ombudsman scheme since inception in 2007 before membership of a redress scheme for letting agents was legislated. TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

Membership of these schemes, real reviews on Allagents, and marketing power through the UK’s leading portals give our clients complete peace of mind that your assets are in good hands on every level and you will receive excellent customer service throughout.